Student safety is critical to us, our programs, and our future. We’ve developed and refined our 6 layer safety system over the past 5 years of operation to ensure that every student safely attains college-ready results and a great experience. Our team of agent leaders ensure each and every agent is delivering student success to your program.
Students must have parent consent to join the Agency. SSA will distribute and track consent forms for you.
Our agents go through a 5-step hiring process, which includes multiple interviews, as well as fingerprint and criminal background checks. All Agents are regularly assessed, and we continuously monitor their performance, behavior, and impact.
Agent Team Leader
SSA has a team of agent leaders who are responsible for continuously monitoring the Student interactions and individual Agents within their teams. Our multi-level accountability structure ensures that there are fewer chances for abuse.
See a few of our safety features in action:
Our technology masks the real phone numbers and emails of Students so that no personal contact information is available for abuse or unmonitored interactions.
Every call, text, and email that is sent through our system is recorded, time-stamped, and monitored by SSA.
Our software automatically reviews every interaction for key words, which are known to be indicators of danger, abuse, and other serious issues. The system will immediately alert the SSA Administration team upon encountering a concerning interaction.